About the Affordable Connectivity Program


What is the Affordable Connectivity Program or ACP?
The Affordable Connectivity Program (ACP) is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands). ACP services are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program.

Who is eligible for ACP discounts on broadband service?
The ACP shares all of the same qualifying program based eligibility criteria as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), Women Infants & Children (WIC) Program, and income at or below 200% of the federal poverty level. ACP eligibility will be determined for the FCC by USAC's National Verifier and National Lifeline Accountability Database.

What rules apply to me when I participate in the program?
Only eligible consumers may receive ACP discounts. The ACP monthly service discount cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount. ACP discount recipients must either make or answer a voice call message, send a text message, use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service.

If I already receive Lifeline benefits will I automatically receive the Affordable Connectivity Program?
No. You must opt-in and choose an eligible service plan. Lifeline plans and benefits may be maintained without enrolling in the ACP. If you want to apply for ACP service only, call Dartphone Customer Service at 1-888-360-2030.

Can I combine Lifeline and ACP benefits?
Yes, your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to certain regulatory restrictions.

What service plans does dartphone offer with the ACP discount?
You can apply your ACP discount to any available dartphone service plan, including those that will require no co-pay after application of the ACP discount. Service plans are posted on dartphone's website at www.dartphone.com/wireless.

What download and upload speeds will I receive?
Dartphone provides high-speed broadband service to ACP customers. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. For additional information about broadband speeds, visit https://www.dartphone.com/sites/default/files/open-internet-statement.pdf.

How can I get a discount on a connected device?
The ACP provides discounts of up to $100 on certain connected devices (with a required co-pay of at least $10.01). You must elect to receive ACP supported service from Dartphone, if you choose to purchase an ACP supported device from us. You do not need to purchase an ACP discounted connected device in order to get ACP service discounts with Dartphone. Devices we make available for ACP discounts are available at https://www.dartphone.com/ACP/devices. ACP supported devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/USAC.

How long will the ACP last?
The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible, or you may keep your service plan by paying the applicable undiscounted rate plus fees and taxes. Our terms and conditions will apply.

What else do I need to know?
Our ACP Terms and Conditions apply, available at www.dartphone.com/ACPTC . Additional terms and conditions specific to your service plan may apply and will be communicated to you at the time you enroll in the service plan. Our standard Terms and Conditions and related policies also apply. For more information about the ACP you can call us at 611 or 1-888-360-2030.

How do I sign up for ACP with dartphone?
Existing Lifeline customers can upgrade to a better plan by combining ACP benefits by calling Customer Service at 888-360-2030.
New customers can apply for Lifeline + ACP benefits or ACP only at https://www.order.dartphone.com/